Shipping Policy

Thank you for choosing NertZ for an exciting experience! Our commitment is to provide you with not only top-quality apparel but also efficient and speedy delivery. Here's everything you need to know about our shipping policy:

  1. Shipping Coverage: We ship to addresses throughout India across locations.

  2. Processing Time: All orders are processed within 24-48 hours of being placed. Orders placed over the weekend will be processed on the next business day.

  3. Shipping Time: Once your order has been processed, you can expect delivery within 5-7 days. Please note that these are estimated delivery times, and while we do our best to ensure timely delivery, there may be factors out of our control that could lead to slight delays.

  4. Shipping Carriers: We partner with best available delivery partners to ensure the fastest delivery experience for our customers.

  5. Shipping Cost: Shipping cost is covered in the price mentioned on the website, hence no extra cost to ship within India.

  6. Tracking: Once your order is shipped, you will receive an email with tracking information, so you can follow your package until it reaches you.

  7. Address Changes & Cancellations: If you need to change your shipping address or cancel your order, please contact us immediately at nertzlifestyle@gmail.com. We cannot guarantee changes once an order has been processed, but we will do our best to accommodate your request.
  8. Undeliverable Packages: Occasionally, packages are returned to us as undeliverable. Should this happen, we will attempt to contact you for a new shipping address and may charge additional shipping fees if the package needs to be resent.

  9. Damages or Loss: If your package arrives damaged or doesn't arrive at all, please contact us immediately at nertzlifestyle@gmail.com. We will work with you to address and resolve the issue promptly.

  10. International Shipping: International shipping may incur additional fees or taxes upon arrival. Customers are responsible for any import duties or taxes.

We're dedicated to making your shopping experience seamless and enjoyable. If you have any questions or concerns about your order, please don't hesitate to reach out to our customer service team.

Thank you for choosing NertZ. 

Team NertZ Lifestyle Pvt. Ltd.