RETURN AND EXCHANGE POLICY

 

RETURN AND EXCHANGE POLICY

There is no return and we only accept the exchange for apparels in case of size and fitting issues.

To initiate an exchange, please contact our customer service team at nertzorders@gmail.com  within 5 days of receiving the item.

Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange.

We reserve the right to not accept a return if;

(1) The product/s are returned after use

(2) The products are damaged

The exchange once confirmed has to be shipped by the customer with the tracking ID sent to us on nertzorders@gmail.com on the same email thread.

Once we receive the returned item, we will process the exchange within 7-10 business days.

If you have received a defective product, share images at nertzorders@gmail.com and we will get back to you within 24 hours

Exchange can be done on the same product for the size only once.

Exchanges are subject to availability, and we cannot guarantee that the size you need will be in stock. If the size you need is not available, we will issue you a store credit. The store credit is valid till 1 month from the date of issue.